- Minimum Order Value
For first time customers of Tilvini the minimum order value is $5000usd. New customers will be placed on Proforma until such time that total orders invoiced is over $5000usd. Once customers have reached the $5000usd expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by Tilvini.
- How to place order
Submit your order at email@example.com
Products or goods purchased from Tilvini shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to Tilvini
- Wholesale Pricing
Please request e-catalogue via email. All prices are listed in US dollars. Unless agreed in writing, the customer will cover shipping from the Tilvini warehouse to the the destination address. Prices are subject to change without notice.
Returns must be made in writing directly to firstname.lastname@example.org within 7 days of delivery date quoting invoice number, photos and reasons. Damaged stock will be replaced, if a replacement cannot be provided, a refund will be given at the discretion of Tilvini. Shipping will be charged to the customer.
Please email email@example.com with details of the product prior to returning it.
Tilvini prefer bank transfer (details on invoice) and also accept credit card with a 2.2% processing fee (square).
Email us through remittance advice as proof of payment.
- Net 30 Terms
You may also apply for credit terms with Tilvini once you pass the $5000usd order total.
Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.
Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice. A minimum charge of $50.00 will apply.
- Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact Tilvini at firstname.lastname@example.org within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
- Delivery Window
Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact email@example.com for information about availability.
Orders will be accepted at the full discretion of Tilvini. There may be times when it is not viable for Tilvini to provide an order. We suggest making contact with Tilvini as soon as possible to increase the likelihood of an order being accepted.
- Shipping International Orders
We do not ship international orders at this time.
We have experienced too many customs and shipping complications to make this worthwhile for the customer.
- All Other Conditions
Tilvini vows to act in good faith with all customers but in the unlikely event of a dispute, US commercial law applies.